We are committed to protecting your privacy and keeping information you provide safe. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not pass your details onto any other company or individual without your consent.
Information We Collect
To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. This information is:
- Name, address and postcode – without this we won’t know where to send your order or to whom.
- Email address – we send a confirmation and updates regarding the progress of your orders via email.
- Telephone numbers – if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
- IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
- We do not collect any financial information apart from the method you used to pay.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don’t have to give the same information several times during one task
recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
- Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- Recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
- Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
- Analysing anonymised data to help us understand how people interact with our services so we can make them better.